Shipping & Returns
We offer FREE Shipping on all orders!
We try to process your order on the same day but it can take up to 2 business days to process your order after confirmation. We ship Monday through Friday, excluding weekends and holidays. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.
Please note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they decide it is unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address)
United Kingdom 1-2 business days
Ireland 1-2 business days
Other Internation Destinations 7 - 15 business days
- You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
INTERNATIONAL TAXES AND DUTIES
Barcian is not responsible for any extra taxes/import fees assosiated with a package.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
By placing an order at Barcian, you are responsible for the cost of return shipping back to Barcian. Please refer to our returns policy for further information on how to return your packages.
Please note that we do not ship to Albania, Algeria, Indonesia, Kosovo, Martinique, Morocco, Nigeria, South Sudan, Tunisia.
When is the best time to use the eraser?
It is best to use after a bath.
Where can I use it?
Barcian Crystal Hair Eraser is safe to use on knuckles, arms, legs, chest, back and bikini area. However, we suggest not to overuse or rub too hard.
NOTE: If you have sensitive skin, try it on your arms/legs first before you use it on other delicate parts.
*We don’t recommend using the Crystal Hair Remover on your underarms and due to the skin being uneven and wrinkly.
Does it have any side effects?
Our eraser is specifically designed to be gentle and safe for everyone! However we do recommend to avoid overusing it or press too hard on the skin.
How do I clean my Barcian Nano Crystal?
Every after use, clean your Barcian under running water and brushing off any debris: hair, dead skin, etc. Store in a dry place.
We are currently experiencing slight shipping delays due to COVID-19 workplace regulations. We will ship your products as quickly as we can and appreciate your patience!
Do I get a tracking number with my order?
Yes! all orders will include a tracking number. It will automatically be sent to your email.
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 5-9 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.